In support of Centura Health’s 2020 Strategy, ERDMAN partnered with the system to deliver impactful facility solutions across 13 locations—each aligned with Centura’s vision for improved access, patient loyalty, and financial performance. The collaboration focused on creating environments that support integrated, patient-centered care while also driving meaningful operational outcomes.
Across the portfolio, Centura achieved patient satisfaction scores in the 90th percentile, new patient volumes that exceeded targets by more than 50 percent, and pro forma financial results that consistently outperformed expectations. Additionally, patient retention rates not only met but surpassed strategic goals. By blending data-driven planning with human-centered design, ERDMAN helped Centura realize its vision for growth while enhancing the quality, consistency, and long-term sustainability of care across its network.