New suburban clinic promotes lean, patient-centered care and expands service offerings
SSM Health Dean Medical Group needed to expand its services within a growing suburban community. Because of site constraints at the original clinic, Dean opted to build the Dean Waunakee Clinic on a site that offered more room for future growth. Dean viewed the new clinic as an opportunity to advance its lean methods initiative and incorporate patient-centered care at the heart of clinical operations.
ERDMAN facilitated a week-long 2P (process planning) event involving design charrettes and physical mock-ups of potential clinic spaces to develop the new care model. The Waunakee clinic is Dean’s first clinic completely designed with lean, patient-centered medical home features. The patient experience is improved with reduced wait times, convenient wayfinding, natural light, and increased efficiencies. Expanded services include family medicine, optometry, imaging, and lab testing. As sourcing local businesses was also important, all subcontractors were from Wisconsin.