21 Nov SYSTEM OF HEALTH SERIES: HEALTHCARE ENVIRONMENTS: FOUR DOMAINS CREATE REMARKABLE CONSUMER EXPERIENCE
SYSTEM OF HEALTH SERIES:
HEALTHCARE ENVIRONMENTS: Four Domains Create Remarkable Consumer Experiences
“PEOPLE, PROCESSES, BRICKS AND CLICKS MAKE THE OPTIMAL CONSUMER EXPERIENCE.…” -Paul Keckley, PhD
In ERDMAN’s System of Health Series, we explore key influences that are redefining healthcare delivery and why health systems, hospitals, and physician groups need to keep them top of mind in the journey to become systems of health.
ERDMAN executive advisor, Paul Keckley is Managing Editor of The Keckley Report, a weekly report on health industry trends and issues, and advisor to several national healthcare organizations.