HEALTHCARE CONSUMERISM PART III:

CONVENIENT CARE MODELS: TECHNOLOGIES, STRATEGIES AND FUTURE CONSIDERATIONS

Attendees will learn:

  1. Leading clinical delivery and business strategy practices by successful retail health and urgent care providers
  2. Essential consumer values that serve as the foundation for planning and delivering clinical services: Access, Accountability, Communications and Personalized Experience
  3. Generation 1, 2 and 3 clinical integration and operational models, including ownership and control decisions, as well as integration of these clinics with primary care, care continuation, chronic care, post-acute care, and population health programs
  4. Emerging technologies (e.g. telemedicine, smart-interfaces and artificial intelligence, consumer analytics, geospatial mapping/market analysis and 5G wireless) that will shape and potentially challenge the convenient care market
  5. A discussion of the likely evolution of convenient care services through the decade

Evolving payment models, healthcare technologies, consumerism and care delivery models will shape healthcare strategies for new sites of care, improved outcomes and growth. Broad evidence indicates that a coordinated focus on the continuum of care, including wellness and preventive care can improve clinical outcomes and may also lower the total cost of care.

At the same time, attempts through policy, employers and payers to shift healthcare costs to consumers is accelerating the creation of new consumer-focused care models. Healthcare providers’ consumer-directed initiatives must center around more effective focus on wellness and access to care in order to stave off the need for higher cost care.

This series of presentations will focus on strategies for health system integration of new care delivery and business models for the purpose of improving primary care market access and reshaping ambulatory and post-acute care services across the healthcare eco-system.