ERDMAN E-News – How Does Overall Strategy Affect Design in Urgent Care Settings?



How Does Strategy Influence Design in Urgent Care Settings?
ERDMAN, April 2016


The strategy – consulting, master planning and design modeling – all work in concert to driver the process in terms of what is built, how, where and when. Running through different simulations allows healthcare leaders to test a design prior to construction. That means they can compare and contrast the advantages or challenges of different design options, and make any necessary course corrections prior to build which yields a stronger blueprint and tremendous savings.


The design allows health organizations to deliver better care, better patient and staff experiences and better metrics. The right design solves a variety of challenges and enables health organizations to optimize their physical footprint. It’s not uncommon for clients to want to overbuild, which can be tremendously costly in terms of unnecessary or under-utilized square footage. We often challenge our clients to drive toward a smaller footprint. This can be accomplished by innovative operational and space efficiencies, which can accommodate a more streamlined design, serving more patients and delivering better care and operating returns.

Connexient MediNav Patient Experience MobileApp
Connexient News Releases, February 23, 2016

Several hospitals, including NYC Health and Hospitals and Hackensack University Medical Center have recently implemented Connexient’s MediNav technology. The technology is accessible on the patient-side via smartphone app and uses an “Airline Check-in Model” meant to enhance the patient experience while improving operational efficiency. Another component of the technology relies on a collaboration with Google’s platform, Project Tango, to provide wayfinding and augmented reality. The app uses Bluetooth Low Energy (BLE) Beacons to provide patients with turn-by-turn indoor navigation within facilities. MediNav also integrates maps, routing, directions and navigation into systems’ patient engagement mobile application, website and patient portal.


The “Airline Check-in Model” they describe includes digital wayfinding, navigation and location services which are integrated with appointment scheduling and patient flow solutions right into the health system’s mobile apps. This is reported to ease patient stress and reduce late and missed appointments, particularly in large or complex facilities. Updates to operational models to accommodate the technology, in addition to creation of a facility with updated waiting spaces, registration, and layouts in light of this sort of emerging, patient-facing technology, may quickly become the norm. The MediNav system illustrates the increasing convergence of operations, patient experience and facility design concepts, all facilitated by technological innovation.


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