Dean Health Clinic – Waunakee

IDENTIFIED CHALLENGES

Dean Health identified the need to expand services for the growing community of Waunakee, Wisconsin. Because of site constraints at its then current clinic, Dean opted to rebuild at a new location. But rather than follow its historical pattern for clinic design, Dean saw the new facility as an opportunity to advance its lean methods initiative and incorporate a patient-centered medical home model. A successful new clinic for Dean would accomplish the following:

  1. Promote a lean, team-based model of care that put the patient’s experience at the heart of the clinic’s design
  2. Use an interior floorplan and layout based on staff and patient input
  3. Maximize the use of Wisconsin-based businesses and locally sourced building materials
  4. Use aesthetic features evocative of the surrounding prairie and the area’s farming heritage
  5. Present an exterior fitting for the clinic’s location at the edge of the city

APPROACH / OUTCOME

With ERDMAN leading the way, a diverse group of participants, including staff as well as community members, went through a week-long 2P (process planning) event involving design charrettes and physical mock-ups of potential clinic spaces. ERDMAN’s integrated services allowed options to be priced quickly and conveniently as the design plan moved closer to the construction phase. Subcontractor use was 100% Wisconsin-based. The project results include:

  1. Dean Health Systems’ first clinic completely designed with lean, patient-centered medical home features
  2. Improved patient experience with less wait time, convenient way-finding, and healing features like soft interior earth tones and ample natural light
  3. Increased efficiency in patient throughput
  4. Greater staff cohesion thanks to “collaboration islands”
  5. An increase in providers
  6. Expansion of services and improved technology

An attractive, welcoming clinic that fits beautifully into the surrounding area now stands as a gateway to the city of Waunakee. From the beginning, the Dean-ERDMAN team focused on creating a positive patient experience. The new clinic now offers a space where those efforts pay off every day.

QUICK FACTS

  1. Location: Waunakee, WI
  2. 18,397 SF facility that includes a family medicine clinic with 22 exam rooms
  3. An optometry clinic with retail space
  4. on-site lab and x-ray services
  5. Total Cost: $4,544,293
  6. Completion: 2013