In 2009 Centura Health developed its 2020 strategic plan to transform the future of healthcare for its patients and communities. Centura’s vision for the future focused on creating a system-wide model for ambulatory neighborhood health centers. Moving forward with that vision would first mean taking a hard look at its current situation:
To go from strategic plan to real-world action, Centura collaborated with ERDMAN to establish the details for the new ambulatory neighborhood health site model. What do we want the patient experience to be? That was the driving question for Centura. Over an intense four-month period, ERDMAN helped Centura answer that question through a series of planning and design events, each one integral to moving Centura’s vision a step closer to reality:
With a highly detailed, carefully developed model in place, Centura is now bringing its strategic plan to life. Under a stronger, more consistent brand, Centura’s operational model emphasizes personalized, team-based attention and a whole-person approach to each patient. Today, improved clinic access has led to more patients. More than that, Centura’s goals for patient satisfaction—and staff satisfaction—have been exceeded.
See an example of how ERDMAN Consulting facilitated a planning session for Centura Health to design a standardized model for ambulatory clinics.
“What I found is having them as part of the team, they were able to provide that additional expertise of all aspects of developing these centers.”