30 May ERDMAN E-News – Evolving Access Strategies for Health Systems
NEWS FOR DELIVERING HEALTHIER COMMUNITIES
Adopting Innovations in Care Delivery – The Case of Shared Medical Appointments
NEJM Catalyst, May 19, 2017
Shared medical appointments, in which groupings of patients with similar medical conditions are seen by providers together, have been used effectively for years by organizations such as Cleveland Clinic and Kaiser Permanente. These appointments have proven to lower costs and improve care by making it more efficient and allowing patients to participate in a knowledge sharing environment for their appointments.
This research paper explores the benefits of shared appointments and the hesitancy of many providers to provide this service. The reasons include the need for more rigorous evidence supporting the value of these appointments, easy ways to pilot the programs, the need for payer incentives, and relevant patient and provider education. The authors posit that although those barriers need to be overcome to achieve widespread adoption, the evidence from systems that have firmly established shared appointments in their service offerings shows that health systems and their patients are likely to benefit from piloting these programs.
ERDMAN, April 27, 2017
Effective consumer-directed services will be essential ingredients for healthcare provider’s future market strategy plans. ERDMAN concurs with the concept that future care delivery models may rely much more heavily on providing services in diverse spaces, specifically the patient’s home, hospital-controlled environments, and home-based/offsite settings. Healthcare providers will be presented with opportunities to differentiate themselves by considering effective, consumer-friendly strategies and programs. Telemedicine can be an important component of these strategies, especially for millennial and senior care patients.